FAQs
Orders
Q: How do I place an order?
A: You can place orders with us in many different ways! Our online store has our designs, arrangements, gifts and more available to order. All you have to do is add items to your cart and checkout by clicking the shopping bag icon in the top right corner to proceed with your purchase.
You are also welcome to come into our store to browse our collections and place orders.
Orders can also be placed over the phone. You can call us at 509-547-6091 during store hours to place orders or ask any questions about placing orders through any channel.
Still have a question about placing orders? Shoot us an email at hello@myluckyflowers.com for further questions or inquiries.
Q: How do I cancel an order?
A: Please call us right away 509-547-6091 for same day cancellation. For future orders please call or email us at hello@myluckyflowers.comQ: How do I know my order is being processed?
A: After your order is placed online, you will receive a confirmation email to the address you provide for us at checkout. If you do not receive this email, give us a call at 509-547-6091 or send an email to hello@myluckyflowers.com so we can proceed with your order.
Q: Can I customize my order after placing it?
A: For same day please call us to customize your order. For future orders you may call or email us at hello@myluckyflowers.comQ: I am having a quality issue with my order.
A: We are sorry to hear this! We care about our supportive community and want to ensure the best results for your needs. Please send us an email including any pictures as well. describing the issue to hello@myluckyflowers.com or give us a call during store hours at 509-547-6091 so we can resolve the issue.
Q: Do you have tips on ordering for special occasions?
A: We are delighted you’ve chosen us to help with your special occasion! Thank you for considering us!
We recommend specifying what the event is in the comments/special requests box. That way we have a better idea of what you are going for in your design!
We also recommend attaching a card to the design/gift, which can be personalized as well! Let us know if this is something you would like and write your message in the comments/special request box at checkout.
If the order is for a bigger occasion, please give us a call during store hours at 509-547-6091, or send an email to hello@myluckyflowers.com so we can communicate what you would like to do regarding your order and special event planning.
Q: My order is not going through. What happened?
A: We are sorry to hear this! Orders that are not processing correctly can happen for a number of reasons.
Please ensure your means of payment is substantial as this can be a cause of a failed attempt to process an order. If your payment is substantial, it may be an issue of inventory, or our online store may be experiencing technical difficulties. If this is the case, please call us during store hours at 509-547-6091 or send an email to hello@myluckyflowers.com so we can resolve this issue.
Q: What is your return and refund policy?
A: We do accept returns and refunds under certain conditions. Visit returns and refunds to read our full policy. If you have questions that are not answered on this page, please contact us by giving us a call during store hours at 509-547-6091 or send an email to hello@myluckyflowers.com so we can answer your question accordingly.
Delivery + Shipping
Q: What is the charge of delivery?
A: All local delivery charges for the Tri-Cities area are $12. We do charge $20 for large apartment buildings as they take more time to execute. Rural Areas also have an additional charge. In order to place an order for local delivery, you must choose this option at checkout or your delivery will be delayed until we can collect the difference. We also ship gifts that is the reason for different options.
Delivery charges may vary depending on location. Check out delivery and shipping to see our full policy.
Q: How do I qualify for same day delivery?
A: You may qualify for same day delivery for any design or product if you place your order before noon (Mon-Fri) or before 11am (Saturdays). Once placed, our designers and staff will get working on your order to deliver it out to you!
If we have any concerns with getting it out to you the same day, we will contact you accordingly.
Q: Can you deliver to a hospital or apartment complex?
A: Yes! If you are planning on sending a delivery to a hospital or apartment complex, the cost of delivery is $20. If you have questions about your delivery location and price, please call us during store hours at 509-547-6091 or email us at hello@myluckyflowers.com.
Q: Can I change the status of my order from delivery to pickup, or vice versa?
A: The best way to change this is to call our store at 509-547-6091. If it's after store hours please email us at hello@myluckyflowers.com
Q: Can I change the date of my delivery after placing the order?
A: We ask that you call us at 509-547-6091 or email us after store hours at hello@myluckyflowers.com
Q: My order was not delivered....why?
A: We are very sorry to hear this! We aim to ensure that you are satisfied with your order. Please understand that we are human and we absolutely do our best however, we give one another grace and understanding when we do make mistakes. We are happy to help resolve any issue. Give us a call during store hours at 509-547-6091 or send an email to hello@myluckyflowers.com so we can resolve this issue for you.
Designs
Q: How do I order a custom arrangement?
A: You can order custom arrangements in various ways!
First, you can order a custom lucky bouquet through our website, which has a $40-$200 range depending on the size and design. You can also give us any information you feel is helpful for our designer at checkout if you have a concept or design in mind, and our designers will work accordingly.
Second, you are always welcome to visit us in store and consult with us about your custom arrangement.
You are also welcome to give us a call at 509-547-6091 during store hours to consult with us about your bouquet. We are happy to help!
Q: I would like to request a consultation with a specific designer.
A: We are so excited you want to work with our designers! Give us a call during store hours at 509-547-6091 or email us with details at hello@myluckyflowers.com
Want to learn more about each designer? Check out meet the designers to get to know a little bit about them. They're pretty awesome!
Q: Do you design for events, weddings, birthday parties, etc.?
A: In short, yes! If you have an event you would like to book us for, Give us a call during store hours at 509-547-6091 or send an email to hello@myluckyflowers.com a few weeks before the event so we can ensure beautiful arrangements for your event!
Q: What’s a Lucky Box? How do they work?
A: Lucky Boxes are a fun curated gift! It's a way of celebrating someone or a special occasion or both! It's EASY. Choose a Box. Select each item and put in your cart! Include a card message (btw we also have a fabulous selection of greeting cards to purchase) we will hand write your message inside for you! Request a photo at check out and any other details you'd like our team to know. We also offer a designer's choice personal shopping experience. Where you can choose a price point and let us know details and a team member will create a box for your order. We can send you a picture via text or email of our creation. You may choose from our team designed Lucky Boxes or choose all the elements yourself through our website, in store or over the phone with us.
Lucky boxes are available for pick-up and delivery, as well as same day delivery if the order is placed before noon.
You may also have an in store shopping experience! Stop in, choose a Lucky Box & add your gifts! When our designer's are in store we can create a floral design for you or you may choose from our pre-made cooler designs as well! There's so many different combinations to create! You can always ask us if you have any questions! 509-547-6091